“Teachers” and “veterinarians” persist as answers kids propose when asked, "What do you want to be when you grow up?" But for me, childhood and career-driven daydreams included lobbies and suitcases rather than classrooms and ailing animals.
As a kid, I traveled frequently with my family. I have wanted to work in a hotel since I was ten years old.
Now, with almost twenty years of experience in hospitality as general manager of the Carmel Hilton Garden Inn, I am well versed on the importance of tourism to the hospitality industry and beyond.
I believe tourism is the only reason we exist. Events and attractions bring people to the city, which breathes life into areas that wouldn’t be known otherwise. As a hotel, we get to be a very personal part of a traveler’s experience. We build loyalty with our guests through excellent service.